FAQ

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Q : Is there a minimum hour per cleaner visit required?
A : Yes, there is a minimum of 2 hrs and 4 hrs, depending on the Location.

Q : If I have some complaints & suggestions about your services, where I can report?
A : We are easily accessible anytime to hear your feedback- email us at info@klarityservices.ae or call us directly at +(971) 50 4181997

Q : Is my cleaners employed by klarity cleaning services?
A : Yes, all of our cleaners are employed by klarity cleaning services.

Q : Do I have to be at home when my cleaners visits?
A : Not necessary, you can authorize us with your key if you wish or please let us know where to get and return your villa or apartment key after the service. You may also leave instructions inside your apartment or email them to us

Q : Do I have to provide the cleaning products and equipment?
A : The client should provide required cleaning products and equipment (Hoover, Mop, Broom, etc.,).however, on request we can provide materials, but it’s charged.

Q : Will I have the same cleaner on every visit?
A : Yes, if you setup your regular weekly schedule with us, we can arrange to send the same cleaner for every visit.

Q : Can I cancel my cleaning service temporary?
A : Yes, The Client can cancel or reschedule the scheduled service by giving us at least a 24 hours’ notice. Failure to provide us with the needed notice will result with fees of up to 50% charge of the total hours booked.

Q : Can you provide specific cleaning service I require which is not listed?
A : Please contact us with your request; we will try to meet your requirements.

Q : What is your service timing?
A : We work 6 days a week, from 8.00 AM to 7.00 PM except on Fridays, but in exceptional case we can provide service on Fridays and after duty timings also, but Charges are different.

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